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Website Privacy Policy

Last update: April 7th, 2020


This policy describes how Technologies Shapeshift 3D Inc. (“Shapeshift”) collects, processes, uses and shares personal information and personal data about visitors and users of its website (the "Website").

This policy is only applicable to the Website and does not cover other activities of Shapeshift.

In this policy, the term personal data refers to information that relates to an individual who is identifiable.

The contact details of the data controller under this policy are as follows:

Basis for Data Processing

In order to enable you to use the Website and the services offered through the Website, we must collect and process personal data about you. Our processing of personal data is mainly based on the following principles:

  • We must process some personal data in order to be able to provide you with services and to allow you to use the Website.

  • We may process certain personal data because you have given specific consent. You may withdraw your consent at any time and we will stop personal data processing that is based on your consent.

  • We process certain personal data when necessary for the purpose of our legitimate interests, those of our users and partners, when the processing does not violate users’ fundamental rights.

Data We Collect

Information that comes from you

We collect the information you provide to us (for example by completing a form) through the Website interface or otherwise. This information may include:

  • Your first and last name;

  • Your email address;

  • Products and services you are interested in;

Data Collected Automatically

We collect information automatically when you use the Website. This information is saved each time you interact with the Website and includes information about your device and data about your interactions with the Website, in particular:

  • The operating system of your device;

  • The operating language of your device

  • The IP address from which your device accesses the Website;

  • The country, state, city, and zip code where your device is located;

  • Pages consulted, the number of connections to the Website, the date of the connections to the Website;

Data From Analysis Tools

When you access the Website, we collect data provided by analytics tools such as Google Analytics. This data may include, for example, sex, age, interests, but it is not associated with you personally and is provided to us in aggregated form.

Data from Social Networks

We collect information from sites or social networking applications (Facebook, LinkedIn, Twitter, YouTube, Google+, etc.) when you interact with profiles belonging to us. These sites or applications are also governed by their own policies regarding your personal data which may be different from ours and may be applicable.

How We Use your Data

We process personal data collected through the Website for the purposes described below. Some processing is subject to your specific consent, while other processing is necessary to provide you with services or is based on the pursuit of legitimate interests.

Contacting You

We use the personal data you provided us (for example your name and email address) to contact you about your use of the Website, but only if you have provided such data and if you agree to receive communications from us. We abide by applicable regulations with respect to unwanted electronic communications. If you no longer wish to receive electronic communications from Shapeshift, you can notify us at any time at the following address:

Customizing Our Services and the Website

We use data collected automatically during your connection to the Website to provide you with content that matches your interests or preferences.

Website Maintenance

We use data collected through the Website and data collected from analytics tools to monitor usage of the Website generally, to prevent misuse of the Website, to identify problems or bugs in the Website and to determine which features we should improve.

Legitimate Interests

We process personal data collected through the Website to fulfill our legitimate interests, including improving our services and providing our users with personalized content.

We take the privacy of our users seriously. That is why the processing of personal data based on our legitimate interests or implied consent never involves targeted monitoring or communicating specific personal data about identifiable individual to third parties.

How do we Store your Data?

We keep your personal data until you ask us to destroy it, until our activities no longer require keeping your data for up to 36 months after your last connection to the Website. We do not, however, undertake to keep any data for a determined period of time.

Personal data is stored electronically on our servers located in the United States of America, Canada and Europe. These servers are operated by our hosting service providers, notably  Amazon, GoDaddy, Google, Hubspot, Microsoft & Wix, which undertake in writing to keep your personal data confidential.

Personal data collected about individuals located outside of Canada is transferred to Canada. Canada is recognized as an appropriate jurisdiction for the transfer of personal data from the European Union.

How Personal Data is Protected

Your personal data is hosted by our hosting provider, notably  Amazon, GoDaddy, Google, Hubspot, Microsoft & Wix, which agree to use industry-standard security measures to maintain the integrity and confidentiality of data.

Our employees and service providers are aware that the personal data collected through the Website is confidential and are informed about the appropriate security measures to prevent unauthorized access to personal data.

How Personal Data is Disclosed

We only share your personal data as described in this policy or when we have your consent. Your personal data may be disclosed to the categories of recipients described below for the purposes mentioned.


Collected personal data is only available to our officers and employees who must access it for the purposes described in this policy.

Service Providers

We share some personal data with service providers that enable us to render our services more efficiently. These providers agree in writing to keep personal data confidential and to limit their use of personal data to what is necessary to provide their services.

Legal Obligations

We may also disclose personal data to third parties if the law expressly authorizes or requires such disclosure, or if we are ordered to do so by a competent authority. We may disclose personal data in the context of court proceedings if necessary to protect our rights or those of our users.

Sale of Business

In the event that the sale or restructuring of all or part of our business is envisioned, we may disclose collected personal data to the persons or organizations involved before and after the transaction, whether or not it takes place. In such a case, these persons or organizations undertake to keep disclosed personal data confidential and to use same exclusively in order to evaluate the feasibility or the opportunity of the proposed transaction as well as in accordance with this policy.

What are your Rights about your Personal Data

Access your data

To access the personal data that we hold about you or to rectify personal data that is incorrect, you may make a request in writing to the following address: or to the address of the data controller at the beginning of this policy.

We will respond to your request promptly (within 30 days of receipt), allowing you to access your personal date that is under our control. When required by law, we will provide your data in a portable machine-readable format.

Withdrawal of Consent

Your web browser allows you to withdraw your consent to certain processing of your personal data, including by refusing the logging of cookies.

If you wish to withdraw your consent to the processing of your personal data beyond what the Website or your browser allows, please notify us in writing at It is not possible to stop all processing of your personal data and continue using the Website. The only way to stop all processing of your personal data is to stop using the Website.


In certain circumstances, depending on your place of residence, you may have the right to object to the processing of your personal data based on our legitimate interests. You may object to the processing of your data in writing at


You may request the erasure of personal data that we hold about you in writing at We will respond to your request as soon as possible (within 30 days of receipt).

If you continue to use the Website after your personal data has been erased, we will continue collect certain data about you.


If you reside in the European Union, you have the right to lodge a complaint about the processing of your personal data with a supervisory authority responsible for the protection of privacy. The competent authority may vary depending on your country of residence.

If you reside outside of the European Union, this policy shall be governed by the laws applicable in Canada and the Canadian authorities shall have exclusive jurisdiction to hear any complaint or proceedings.


We reserve the right to verify the identity of individuals requesting access to personal data. Any information collected to perform this verification will not be used for any other purpose.

Updates to This Policy

We may update this policy from time to time to reflect changes in our personal data management practices. If this policy is modified, the new policy will be available through the Website and on our website at the following URL :

If you provided us with your email address, we will notify you of any material changes to our privacy policy by email prior to the coming into force of the new policy.

Additional Information

For any additional information concerning the processing of your personal data, you may contact us using the contact information at the beginning of this Policy.

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